FAQ
Questions, answered.
The essentials on booking, pricing, our vehicles, and how we serve Chicago. If something isn’t here, the office is happy to help.
Is this a limousine service?
Yes. We are a luxury black car and limousine service in the Chicago area. Our fleet is luxury sedans (up to three passengers) and full-size SUVs (up to six) with professional chauffeurs — we don't operate stretch limousines or party buses. For larger groups, we arrange multiple vehicles so everyone arrives together.How do I book a ride?
Book online through our reservation page in a couple of minutes, or contact the office to reserve by phone. Either way, you receive your price upfront and a confirmation before the trip.How far in advance should I book?
The earlier the better, especially for airport runs and busy dates, which gives you the most flexibility on vehicle and timing. Same-day reservations are accepted when availability allows.What areas do you serve?
We serve downtown Chicago, the surrounding neighborhoods, and the suburbs within roughly fifty miles of the city — which covers both O’Hare and Midway airports and most of the metro area. For pickups or destinations outside that range, contact the office and we will see what we can arrange.What vehicles do you offer?
Luxury sedans seating up to three passengers and full-size SUVs seating up to six. We do not operate stretch limousines, Sprinters, or party buses — larger groups are arranged as multiple vehicles.How is pricing determined?
Your price is calculated and quoted upfront before you book, with all fees included in the quote. Rates can vary with demand during peak times and special events, and the price you see at checkout is the price for your trip.Is gratuity included?
Gratuity is selectable at checkout, with a fifteen percent minimum suggested. You can choose a preset amount or enter your own.What is your cancellation policy?
Cancellations made well in advance are accommodated without charge. Closer to the pickup time a charge may apply. Contact the office with any change and we will do our best to help.Do you offer airport transfers to O’Hare and Midway?
Yes. We provide airport car service to and from both O’Hare (ORD) and Midway (MDW), with flight tracking included so your chauffeur adjusts to early arrivals and delays. A meet-and-greet inside the terminal is available on request.Are your chauffeurs licensed and insured?
Yes. We operate as a professional chauffeur service licensed by the City of Chicago and carry commercial auto insurance.Are rides available 24/7 and same-day?
Yes. Reservations are available 24 hours a day, including early-morning departures and late-night returns, and same-day requests are accepted when availability allows.Can you accommodate child seats or extra luggage?
Yes. Booster and child seats are available on request, and a full-size SUV provides additional room when you are travelling with extra luggage or a larger party.